At gsbsolar.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Our refund and return policy applies to both online and physical purchases of solar products.

Refunds:

  • We offer refunds for eligible products within 30 days of the original purchase date.
  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
  • Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
  • Once we receive the returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

Returns:

  • We accept returns for eligible products within 30 days of the original purchase date.
  • To initiate a return, please contact our customer service team at contact@gsbsolar.com to request a return authorization (RA) number and instructions for returning the item.
  • Returned items must be unused, in their original condition, and in the original packaging, including all accessories and documentation.
  • Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
  • Once we receive the returned item and verify its condition, we will process the return and issue a refund or replacement, depending on your preference.
    Please note: The complete return process may take several days from our end.

Damaged or defective products:

  • If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
  • We may require photographic evidence of the damage or defect to expedite the resolution process.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team for assistance.
We value your business and aim to provide a hassle-free shopping experience. Our refund and return policy is designed to ensure that you are satisfied with your purchase from GSBSolar.com.

Address: Dubai Tower, office 302, Baniyas Square Station , Deira, Dubai
Phone: +971-43991795
Email: info@gsbsolar.com